Very helpful ordering staff, especially Tim and Alex. They also checked on availability and provided good advice on features and other support available. Once we got the sauna, setup was straightforward. The HUUM heater and controller we installed didn’t seem to heat well initially and took a long time to heat. But with excellent advice and support from Alex (including a replacement controller which turned out to not be the problem) we were able to solve the wiring issues and now have the sauna we have dreamed of. Thanks to all at Finnish Sauna Builders from a Finn in the Pacific Northwest!! This is a very strong company who all stand behind their products100%. Thanks!