Refund & Cancellation Policy
To cancel or modify an order, please email: info@finnishsaunabuilders.com or complete the form below.
CANCELLATION within 24 HOURS OF PURCHASE:
Orders cancelled 24 hours or less from the time of purchase will receive a full (100%) refund. Refunds will be processed within 10 business days.
CANCELLATION after 24 HOURS OF PURCHASE:
As our products are individually crafted upon request, cancellations made beyond 24 hours from the time of purchase will result in a Restocking Fee equal to 25% of the total purchase price, inclusive of applicable taxes. Refunds, minus the Restocking Fee, will be handled within 10 business days. Products that remain unused can be returned within a 30-day window. However, please note that installed electrical components cannot be returned due to manufacturer warranty limitations. Additionally, any saunas made to order are non-returnable. If you happen to have a change of heart or if unforeseen circumstances arise, please don't hesitate to get in touch with us. We'll explore the possibility of finding a new home for your sauna.
CANCELLATION AFTER SHIPMENT:
Orders cancelled after they have shipped will be ineligible for a refund of any amount.
REFUNDS:
Processing of refunds will take 5 - 10 business days. Any refunds that are approved over 90 days after purchase will be processed via bank transfer, not credit card or PayPal.