Need Help?

We all need help once in a while! We are dedicated to providing the best sauna experience for our customers. We understand that sometimes things can go wrong, and that's why we're here to help. If you're experiencing any issues with your sauna or have any questions, please don't hesitate to reach out to us. We're here to make sure you have the best possible experience with your sauna.

To get in touch with us, please fill out the form below. We'll get back to you as soon as possible, usually within 24-48 hours. We are pretty quick to respond but, during sauna season delays can happen. We're available Monday through Friday from 9am to 6pm EST.

Please provide us with your contact information and a brief description of your issue or question. If you have a warranty claim, please reach out to the respective manufacturer for warranty replacement parts or components. If you should need assistance with this or a copy of your order confirmation please reach out below. 

We're committed to providing you with the best customer service and support. We appreciate your business and look forward to helping you in any way we can.

Assistance Options:

Order Status - Will go right to our operations team! 

Technical Support - We will assist in original connection and troubleshooting, if advanced troubleshooting is required we will refer you to the manufacturer. 

Sales Support - Will go right to our sales manger for prompt review. If you want chat with us below, you are likely to get us day or night. :)

General Inquiry - These requests are a bit slower as they have to be reviewed and dispatched to the correct teammate. If you are looking to speak with someone specific please mention their name in your notes. 

Other - Anything else :)

Thank you for choosing Finnish Sauna Builders!